Yes. Settlement reports, FBA fees, referral charges, and the timing difference between sales and bank deposits are all part of the day-to-day work. The same applies to Shopify payouts, eBay managed payments, and Etsy remittances. You will not need to explain the mechanics before getting a straight answer.

Pricing is fixed-fee and scoped before any work starts. The monthly cost depends on your turnover, the number of platforms you sell on, and which services you need — typically some combination of bookkeeping, VAT, and year-end accounts. You receive a written proposal with the full scope before committing to anything.

Reasonably often, yes. Catch-up and clean-up work is something we do regularly. The first step is understanding how far back the records go and what state they are in, which we assess during the initial call. Catch-up work is scoped and priced separately so you know the cost upfront before anything is touched.

No minimum term. Engagements run on a rolling monthly basis. If you decide to leave, we provide you with your records and assist with the transition to your next accountant. There are no exit fees and no penalties for leaving.

Cross-border VAT is a common issue for ecommerce sellers, particularly those selling into the EU or using distance-selling thresholds. We advise on UK VAT obligations, OSS registration where relevant, and the practical implications of selling through marketplaces that handle VAT at source. If your situation involves complex international VAT, we will tell you plainly what falls within our scope and where you might need specialist input.

That is the intention. With bookkeeping kept current through the year, your corporation tax or Self Assessment liability becomes visible well before any filing deadline. There are no end-of-year surprises because the underlying numbers are already in order. If there is a planning opportunity — adjusting director salary, timing a purchase, making a pension contribution — it gets raised in time to act on it.